Openframe Customer Support
Openframe provides centralized customer support for all purchases made through our platform, including artist storefronts, print orders, and digital products.
If you need help with an order, payment, shipping issue, or account-related question, please use the information below.
Contact Support
Email: support@open-frame.art
Response Time: We respond within 24 to 48 business hours.
Phone: 336 446 9215
For faster assistance, please include:
Order number
Email used at checkout
Description of the issue
Photos (for damaged items)
Order Assistance
We can help with:
Order status updates
Payment confirmation issues
Shipping delays
Incorrect or missing items
Delivery problems
All Openframe purchases are processed through our centralized fulfillment and payment systems.
Print Orders and Fulfillment
Print products are produced and shipped through our professional fulfillment partners.
Production Time: Typically 2 to 5 business days
Shipping Time: Varies by destination and carrier
Tracking information is provided by email once your order ships.
Damaged or Defective Items
If your order arrives damaged or defective:
Contact support within 7 days of delivery
Include clear photos of the item and packaging
Provide your order number
We will review the issue and arrange replacement or refund when applicable.
Refunds and Returns
Refunds and returns are handled according to our official policies.
Please review:
Links to these policies are also available in the site footer.
Digital Products and Downloads
Digital products and licensed digital assets are delivered electronically.
If you experience access issues or file delivery problems, contact support and include your order number.
International Orders and Customs
International shipments may be subject to customs duties, taxes, or import fees determined by the destination country. These charges are the responsibility of the recipient and are not controlled by Openframe.
Chargebacks and Payment Disputes
If you have a billing concern, we strongly recommend contacting support before initiating a chargeback. Our team can resolve most issues quickly and efficiently.
Business Inquiries
For partnerships, licensing, institutional placements, or artist applications, please use our business contact page.