Refund Policy
Openframe Refund Policy
Openframe LLC processes payments and fulfillment on behalf of creators using the Openframe platform. Refunds are handled according to the guidelines below.
Refund Eligibility
Refunds may be approved in the following cases:
Items arrive damaged or defective
Orders are lost in transit and confirmed undeliverable
Incorrect items were shipped
Refund requests must be submitted within 7 days of delivery.
Non-Refundable Items
The following items are not eligible for refunds:
Digital products or downloadable content
Custom or made-to-order print products (unless damaged or defective)
Orders placed with incorrect shipping information provided by the customer
Orders marked as delivered by the carrier
How to Request a Refund
To request a refund, contact:
Please include:
Order number
Email used at checkout
Description of the issue
Photos of damaged items (if applicable)
Our support team will respond within 24 to 48 business hours.
Refund Review Process
All refund requests are reviewed on a case-by-case basis. Approval depends on fulfillment partner verification and documentation provided.
Refund Processing Time
Approved refunds are issued to the original payment method.
Processing times vary by bank and payment provider and may take 5 to 10 business days to appear on your statement.
Chargebacks and Disputes
Customers are encouraged to contact Openframe Support before initiating a chargeback. Most issues can be resolved quickly through direct assistance.