Return Policy
Openframe Return Policy
Openframe LLC fulfills print products through professional production partners. Because most items are produced on demand, returns are handled under the guidelines below.
Return Eligibility
Returns are accepted only in the following cases:
Items arrive damaged
Items arrive defective
Incorrect items were shipped
Return requests must be submitted within 7 days of delivery.
Non-Returnable Items
The following items are not eligible for return:
Custom or made-to-order products (unless damaged or defective)
Digital products or downloadable content
Orders with incorrect shipping information provided by the customer
Orders marked as delivered by the carrier
How to Request a Return
To initiate a return request, contact:
Please include:
Order number
Email used at checkout
Description of the issue
Photos of the item and packaging
Our support team will review your request within 24 to 48 business hours.
Return Approval Process
Return requests are reviewed on a case-by-case basis. If approved, you will receive return instructions or a replacement confirmation.
Replacement and Resolution Options
When a return is approved, Openframe may provide:
Replacement product
Refund
Store credit
The resolution method will depend on product availability and fulfillment status.
Return Shipping Costs
If the return is approved due to product defect or fulfillment error, return shipping costs will be covered by Openframe.
Returns requested for reasons outside of eligibility criteria are not covered.